We will be performing software upgrades to two of our core network switches on Sunday morning in Telehouse. This will cause a few minutes of disruption for each upgrade. This work will happen between 10AM and noon on Sunday morning. We will have staff at the datacentre overseeing this work.
This work will start shortly and we do expect it to cause a few re-connects for customers whilst the upgrades are happening.
The first switch has been updated, the second switch will be updated in a few minutes.
The second switch has now been upgraded. The upgrade work is complete, we're performing final checks before closing this incident.
This work has been completed. We were expecting this to cause a brief outage for customers, but in practice the outage did impact customers more that we would have liked. Customers on BT backhaul were more impacted than those on TalkTalk backhaul for example. This type of upgrade is rare but we will be looking in to how things can be improved. We do apologise to customers who were impacted by this.