Outbound external SMS issues
MAJOR Closed VoIP and SIMs
STATUS
Closed
CREATED
Mar 28, 05:43 PM (7 years ago)
AFFECTED
VoIP and SIMs
STARTED
Mar 27, 03:00 PM (7 years ago)
CLOSED
Mar 28, 04:00 PM (7 years ago)
REFERENCE
2370 / AA2370
INFORMATION
  • INITIAL
    7 years ago by Adrian

    Outgoing external SMS were not working for a period from yesterday afternoon (not exactly sure of time) until this afternoon. We have identified the cause of the problem and it has been rectified. This will have impacted our normal SMS line/up down notifications as well.

    The status code returned by our API would have indicated no parts of message sent. The messages are not queued and so will not be re-sent. They were not charged for.

    Sorry for any inconvenience. We are looking in to ways we can pick up issues like this sooner in future.

    Obviously we appreciate the fault report from the customer that made us aware of this issue.

  • Closed