We have had reports of customers not having received emailed invoices. We are looking in to this and hope to ensure any unsent invoices are correctly emailed in the morning. As we have said this is a new email system but we do not yet know the exact reason why some emails seem not to have been sent,
We have identified the issue - it appears to relate only to emailing of invoices, so Direct Debit notices were sent correctly as far as we can see. Invoices will be resent tonight. Apologies if anyone gets the same invoice sent more than once, but we have decided to re-send all invoices that have been issued this month as the logs suggest it is most if not all invoices that were not sent.