Some TalkTalk connected lines dropped and reconnected (9:30)
MINOR Closed BroadbandSTATUS
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PERMALINK
INFORMATION
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INITIAL
7 years ago by AndrewAt 9:30 we saw a number of TalkTalk connected circuits drop and reconnect. We're investigating, but seems like a TalkTalk backhaul issue
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UPDATE
7 years ago by AndrewMost lines logged back in very quickly. A few are still down. It seems TalkTalk had some sort if incident at the
TelehouseHarbour Exchange datacentre, we're expecting further information shortly. -
UPDATE
7 years ago by AndrewTalkTalk have some sort of outage in their Harbour Exchange datacentre. As we have an interconnect in both Telehouse and Harbour Exchange the traffic has moved over to Telehouse. There are a very small number of customers (<10) who are still offline, they may just need a reboot of their router or modem, but we are contacting them individually.
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UPDATE
7 years ago by AndrewTalkTalk say: Root cause analysis conducted by the NOC and our Network Support team has identified that this incident was caused by a crashed routing card for the LTS. The card was reloaded by our Network Support team and full service has now been restored.
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RESOLUTION
7 years ago by AndrewAny customer still offline, please reboot your router/modem and then contact Support if still off.
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Closed