Cambridge areas FTTC - TCP packets >1300 bytes dropped
MINOR Closed Broadband
STATUS
Closed
CREATED
Jun 02, 12:48 PM (6¾ years ago)
AFFECTED
Broadband
STARTED
Jun 02, 11:47 AM (6¾ years ago)
CLOSED
Jun 02, 04:44 PM (6¾ years ago)
SCOPE
0.20%
REFERENCE
2397 / AF-AR-OP-3774655
INFORMATION
  • INITIAL
    6¾ years ago by Stuart

    We have had several customers notify us that they've having connectivity issues in the Cambridge area, all FTTC customers so far, where TCP packets larger than 1300 bytes appear to be dropped. ICMP appears unaffected.
    We are currently in the process of reporting this to BT and will post further updates as they become available.

  • UPDATE
    6¾ years ago by Stuart

    Proactive have raised a fault, AF-AR-OP-3774655 This has also been discovered to affect FTTP customers, which makes sense as they use the same backbone infrastructure as the FTTC customers.

  • UPDATE
    6¾ years ago by Stuart

    Several customers are reporting that their lines are now performing as expected after restarting their PPP session, so it may be worth restarting your PPP session and letting us know what happens when you try that.
    We're still awaiting an update from proactive.

  • RESOLUTION
    6¾ years ago by Stuart

    We have been advised by BT that a link between Milton Keynes and Peterborough was erroring, and was taken out of service to resolve the issue earlier today.

  • Closed