IMAP indexing problem
MINOR Closed DNS, Email and Web Hosting
STATUS
Closed
CREATED
Aug 22, 01:02 PM (6½ years ago)
AFFECTED
DNS, Email and Web Hosting
STARTED
(0 seconds ago)
CLOSED
Jan 09, 12:49 PM (6¼ years ago)
REFERENCE
2425 / AA2425
INFORMATION
  • INITIAL
    0 seconds ago by James

    We are working on solving a problem that we're currently seeing with IMAP indexing on our mail servers. The symptoms customers are likely to see are small oddities such as emails appearing not to move between folders, or appearing twice. This problem is only index related and so doesn't actually affect the emails themselves. This problem is not causing email to be lost.

  • UPDATE
    6½ years ago by James

    We are still investigating a proper fix for this problem, but in the mean time we are making changes that should work around it. There is a small risk that if you are using Sieve filtering that it may stop working. If that is the case, please contact support for assistance

  • RESOLUTION
    6¼ years ago by James

    Longer term fixes for this was implemented as part of planned work: https://aastatus.net/2487

  • Closed