High Latency in East of England areas from 11AM
MINOR Closed Broadband
STATUS
Closed
CREATED
Sep 05, 12:01 PM (6½ years ago)
AFFECTED
Broadband
STARTED
Sep 05, 11:00 AM (6½ years ago)
CLOSED
Sep 05, 02:30 PM (6½ years ago)
REFERENCE
2431 / AF-MF-90782 / AF-AR-OP-4118001
PERMALINK
https://aastatus.net/2431
INFORMATION
  • INITIAL
    6½ years ago by Andrew

    We are seeing very high latency - over 1,000ms on many lines in the East of England. Typically around the Cambridgeshire/Suffolk area. This is affecting BT circuits, TalkTalk circuits are OK. We are investigating further and contacting BT. We suspect this is a failed link within the BT network in the Cambridge area. More details to follow shortly.

  • UPDATE
    6½ years ago by Andrew


    Example line graph.

  • UPDATE
    6½ years ago by Andrew

    We're currently awaiting a response from BT regarding this.

  • UPDATE
    6½ years ago by Shaun

    BT are now actively investigating the fault.

  • UPDATE
    6½ years ago by Andrew

    As expected, this is affecting other ISPs who use BT backhaul.

  • UPDATE
    6½ years ago by Shaun

    Latest update from BT:- "The Transmission group are investigating further they are carrying out tests on network nodes, As soon as they have identified an issue we will advise you further. We apologies for any inconvenience caused while testing is carried out."

  • UPDATE
    6½ years ago by Andrew

    Latency is now back to normal. We will post again when we hear back from BT.

  • RESOLUTION
    6½ years ago by Andrew

    BT have confirmed that a card in one of their routers was replaced yesterday to resolve this.

  • Closed
Last updated: 6½ years ago