One of our BT links dropped its connection - this caused some DSL circuits dropped - they should reconnect soon if not already
The fibre is back up, and most DSL circuits have not reconnected.
The link dropped again (whilst we were talking to BT!). We'll take the link out of service for the time being. Affected lines will connect on our other links.
Again, lines have mostly all reconnected. We have taken the affected fibre out of service whilst we investigate the cause with BT.
The network is stable and BT are investigating the cause. The fibre is still out of service whilst we investigate the cause with BT.
BT were unable to find a fault when the investigated this on Tuesday. However, the circuit is dropping out again today. This has caused PPP reconnects for some customers. We are back on the case with BT.
For the record and to help diagnostics of broadband faults, this incident has caused PPP drops at the following times:
2018-01-09 13:39 2018-01-09 13:48 2018-01-11 12:39 2018-01-11 12:33 2018-01-11 11:55BT are investigating.