Packet loss on some lines
MINOR Closed Broadband
STATUS
Closed
CREATED
Sep 15, 11:42 PM (5½ years ago)
AFFECTED
Broadband
STARTED
Sep 15, 11:00 PM (5½ years ago)
CLOSED
Sep 15, 11:15 PM (5½ years ago)
REFERENCE
2552 / AA2552
INFORMATION
  • INITIAL
    5½ years ago by Andrew

    We had reports of packet loss this evening from 11pm through to 11:15pm - our monitoring also saw PPP reconnects on a number of lines.

  • UPDATE
    5½ years ago by Andrew

    We're still investigating this, it looks like some (not all) TalkTalk circuits were affected, but as yet we cannot see a common factor between the affected circuits. We have asked TalkTalk if they are aware of anything happening - usually planned work would happen in the early hours of the morning rather than late evening. We'll post an update when we have one.

  • RESOLUTION
    5½ years ago by Andrew

    TalkTalk confirmed that thus was due to 'multiple link failures caused by planned work by our carriers Transmission Network (Zayo). This work was scheduled between 22:00 and 06:00 however it was not expected to have any customer impact.' (however, it did!)

  • Closed