Small number of TalkTalk lines not reconncting after maintenance or outages
MINOR Closed TalkTalk DSL Circuits
STATUS
Closed
AFFECTED
TalkTalk DSL Circuits
STARTED
Nov 30, 12:00 PM (8¾ months ago)
CLOSED
Dec 11, 10:32 AM (8½ months ago)
REFERENCE
26802 / AA26802
INFORMATION
  • INITIAL
    8¾ months ago by Andrew

    Over the past couple of months we have seen a very small number of TalkTalk lines not log back in to us after maintenance or outages within the TalkTalk network. In these cases we need to involve TalkTalk staff to manually clear the stuck session.

    The cause of this problem has been down to some of TalkTalk's routers being unable to cope with the high number of reconnects after an outage has been fixed or planned work has been completed.

    To solve this problem, TalkTalk are upgrading the software in these routers. They expect to have updated all their routers within a couple of weeks.

  • RESOLUTION
    8½ months ago by Andrew

    TalkTalk have very nearly finished the upgrades that prevent these stale sessions from happening, we don't expect this to be a problem anymore.

  • Closed