IMAP and POP3 access problems
MAJOR Closed Email - POP3 and IMAP
STATUS
Closed
AFFECTED
Email - POP3 and IMAP
STARTED
Dec 12, 10:15 AM (1¼ months ago)
CLOSED
Dec 12, 10:30 AM (1¼ months ago)
REFERENCE
27111 / AA27111
INFORMATION
  • INITIAL
    1¼ months ago by Andrew

    We're investigating a problem on one of our email back end file servers - this will be affecting customers accessing their email by POP3 and IMAP at the moment

  • UPDATE
    1¼ months ago by Andrew

    A RAID card has reset itself and has not recovered automatically. We're needing to reboot the server; this is happening now.

  • UPDATE
    1¼ months ago by Andrew

    The file server is back online and we're going though the mail servers to get them back online. Customers should have access to their mail again shortly.

    We don't believe any mail has been lost, but connection to the mail servers will be a little slow as everything catches up.

  • UPDATE
    1¼ months ago by Andrew

    Mail is mostly back to normal now - POP3 and IMAP may be a little slower than usual.

  • RESOLUTION
    1¼ months ago by Andrew

    The RAID card on one of the file servers locked up and needed a hard reboot. No mail was lost and service has been restored. From the new year we will be migrating customers off this file server and on to our new email back ends. More information about this will be posted in the new year - but will not need customers to make any changes at their side.

  • Closed