System – P2 – Portal users are currently unable to change their password::WO0000000020482
MINOR Closed TTB-Outages
STATUS
Closed
CREATED
Jan 24, 03:30 PM (6¼ years ago)
TYPE
TalkTalk Outage
STARTED
Jan 22, 07:47 AM (6¼ years ago)
CLOSED
Jan 24, 03:30 PM (6¼ years ago)
REFERENCE
27584 / 12345040
INFORMATION
  • INITIAL
    6¼ years ago

    It has been reported by the CGI OSS release team that RFC66730 has failed and as a result Portal users will currently be unable to change their password. Users can still access the Portal BAU but if a password reset is required then this will fail. The RFC is currently being rolled back. However, this work will take approx. 2 hours to complete (the RFC window ends at 06:00hrs)
    ÂPortal users are currently unable to change their password
                              

  • RESOLUTION
    6¼ years ago

    The CGI OSS Release team have rolled back RFC66730 and sanity testing has been completed by Business Applications. Portal users will be able to change their passwords BAU. This incident is resolved and will be passed to the Problem Management process. Â

  • Closed