Network monitoring has detected that B2B customers connected to Garforth Exchange may have experienced a Loss of Service between 19:06hrs and 19:07hrs. Impacted customers may have been unable to use their Phone (VOIP) and Broadband Services for the duration of the Incident. Impacted Exchange Codes: MYGRF Area Code: N/AGarforth
Our NOC engineers have confirmed that this issue has re-occurred and resulted in the initially impacted b2b customers to again experience Total Loss of Service. The issue has been escalated to BT Openreach by our NOC engineers and further updates will be provided upon receipt. Â
Our NOC engineers have confirmed that BT Openreach engineers have identified a network card issue located at Garforth Exchange as the cause of this Incident. A replacement card has been ordered and a BT Openreach field engineer has been tasked to site. Further updates will be provided upon receipt. Â
Our NOC engineers have confirmed that following BT OR restoration work at 00:15hrs, normal working service has been fully restored to all impacted B2B customers. A period of monitoring will now be observed to confirm service stability. Further updates will be provided upon receipt. Â
It was identified by our NOC engineers that due to a brief BT Openreach network card failure, B2B customers connected to Garforth Exchange may have experienced a Loss of Service between 19:06hrs and 19:07hrs on 23/02. The impacted card failed again from approximately 21:00hrs and our NOC engineers re-escalated the issue to BT Openreach for investigation. A BT Openreach engineer attended site and replaced the failed card and normal working service was fully restored from approximately 00:15hrs on 24/02. No further issues have been observed since service restoration at 00:15hrs and this Incident is resolved and will now be closed. Â