Network monitoring has detected that Phone and Broadband customers connected to Bidford Upon Avon Exchange are experiencing a Loss of Service. Impacted customer will experience issues using their Phone or Broadband/Data services for the duration of the incident. Impacted Exchange Codes: CMBIDFBidford Upon Avon
It is not possible to reroute the impacted traffic. Therefore this issue has been reported to Openreach to arrange a field engineer to attend the exchange and resolve the issue. Updates on the progress of this will be provided accordingly.
Openreach engineers have arrived at the exchange and are investigating this issue. Further updates will be provided accordingly.
A Power Engineer damaged the fibre patchcord at the connecting Stratford Upon Avon exchange whilst preparing the site for a power upgrade (CRQ11684). This was reported to Openreach to send an engineer to the exchange to complete repairs. This has now been completed and service has now been restored.