System – P3 – Some Orders placed in MyNet are not progressing within the NSOM Application.::WO0000000022563
MINOR Closed TTB-Outages
STATUS
Closed
CREATED
Mar 12, 09:40 AM (6¼ years ago)
TYPE
TalkTalk Outage
STARTED
Mar 12, 09:34 AM (6¼ years ago)
CLOSED
Mar 12, 11:10 AM (6¼ years ago)
REFERENCE
28481 / 12410644
PERMALINK
https://aastatus.net/28481
INFORMATION
  • INITIAL
    6¼ years ago 

    Following this morning`s MSO (Incident 12410151), 10 orders which have been placed in MyNet but not been created in NSOM. 
ÂMyNet orders

  • UPDATE
    6¼ years ago

    CGI engineers are currently investigating this issue and updates on their progress will be provided accordingly. Due to the worsening impact this incident has been amended to a P2. Â

  • RESOLUTION
    6¼ years ago

    Investigations identified that the GetAPIOrder listener was showing in the running status, but was not retrieving orders from the Tibco queue. Pega Ops have retarted “GetAPIOrder” listener and orders are now present in NSOM. This incident will now be closed. Â

  • Closed
Last updated: 6¼ years ago