Audio breakup on SIP2SIM calls
MINOR Closed SIP2SIM Audio
STATUS
Closed
AFFECTED
SIP2SIM Audio
STARTED
Aug 03, 12:00 PM (3¼ months ago)
CLOSED
Sep 04, 11:13 AM (2¼ months ago)
REFERENCE
30969 / AA30969
INFORMATION
  • INITIAL
    3¼ months ago by Andrew

    We have had reports of the audio (both directions) breaking up on SIP2SIM calls. We have contacted the mobile carrier to investigate this as the break up is happening between our SIP servers and the mobile carrier.

  • UPDATE
    3 months ago by Andrew

    The problem with audio is intermittent and proving hard to track down. WE do have the support of the mobile carrier and we are trying to reproduce the problem.

  • UPDATE
    2¾ months ago by Andrew

    We've still not been able to reproduce audio break up on the test calls we're making, they have all been fine. We still have this issue open with the mobile carrier and will continue to investigate this.

  • RESOLUTION
    2¼ months ago by Andrew

    Since the reported problems we've not been able to reproduce the audio break up, customers have also reported that the problem has gone away. We'll re-open a new incident and will investigate with our carrier if/when this problem resurfaces.

  • Closed