DSL customers may have experienced a total loss of services due to a downed backhaul circuit.::WO0000000034213
MINOR Closed TTB-Outages
STATUS
Closed
TYPE
TalkTalk Outage
STARTED
Sep 04, 10:02 AM (2¼ months ago)
CLOSED
Sep 04, 11:40 AM (2¼ months ago)
REFERENCE
31382 / INC13129960
INFORMATION
  • INITIAL
    2¼ months ago

    Summary
    Network monitoring has identified that all Wholesale DSL customers may have experienced a total loss services between the hours 10:16 - 10:34 hrs due to a circuit down originating from London Harbour Exchange. Currently this is not location specific and all DSL customer maybe encountering issues.
    
    N/A
                              

  • RESOLUTION
    2¼ months ago

    Technical / Suspected Root Cause Root cause has not currently been identified. NOC will continue to investigate. Service restored at 10:34.  

  • Closed