Summary
It has been reported from the billing team that Tipicall / aBILLity Invoicing Delayed for our direct customers and Partners. This covers both voice and services for the SIP platform. This has been logged with our vendor Union Street who are investigating but thus far no root cause has been identified. This would impact in delaying £290k revenue coming in to the business. The customer base expect invoicing on the 1st and the 2nd of the month and already chasing their invoices.
Â
N/A
Latest Update Incident has been downgraded as 3rd party vendors won`t be able to investigate this until tomorrow (03/10) Further updates will be provided once more information is received. Â
Technical / Suspected Root Cause Our Wholesale Billing team have advised that Union Street were able to get the process through over night and the team have checked the bill values. Our Billing team have kicked off the invoicing. Wholesale Billing have confirm everything is working as expected and incident can be closed Â