Customers with blocks of numbers have had some slightly incorrect billing this month. We are working through these correcting them now. This means some credit notes and new invoices.
The issues are:-
(a) Calls before late June had not been billed
(b) Calls for 1st July have been billed on today (2nd) and the system would be billing every day as it happens at present, so this is being fixed.
OK, the correction means you will get a credit note for the £1/month charges for the blocks of numbers, and the call charges billed on 1st, and the call charges billed on 2nd. You then get a new invoice withe the £1/month line charges and call charges up to and including the 1st.
This will happen during the day as we have to go through and check and credit and re-bill each affected account manually.
Sorry for the confusion.
I am pleased to say that most of the customers with blocks of 10 and 100 are using them for incoming calls only and so very few accounts have had to be adjusted.