Drops on TalkTalk connected lines
MAJOR Closed Broadband
STATUS
Closed
AFFECTED
Broadband
STARTED
Nov 19, 12:01 AM (19¾ days ago)
CLOSED
Nov 19, 01:00 AM (19¾ days ago)
REFERENCE
32326 / AA32326
INFORMATION
  • INITIAL
    19¾ days ago by Andrew

    We are seeing line drops on some TalkTalk lines since midnight. We're investigating...

  • UPDATE
    19¾ days ago by Andrew

    It looks to be lot of different areas, with some lines coming back but others taking their time...

  • UPDATE
    19¾ days ago by Andrew

    Most lines that dropped at ~00:30 are back online and things are starting to look calmer... There were reports of TT lines via other service providers were also affected. We're still investigating.

  • UPDATE
    19¾ days ago by Andrew

    Note: The PPP drops at 1AM was planned work on our part - We are are re-balancing lines across our new LNSs: https://aastatus.net/32273 - this is separate to the problems affecting TalkTalk lines.

  • UPDATE
    19¾ days ago by Andrew

    Lines are now stable. Other service providers have reported similar problems with TalkTalk lines - We're awaiting more information from TalkTalk and will update this post when we hear from them.

  • RESOLUTION
    19¾ days ago by Andrew

    This was a fault within TalkTalk. The 'routing engine' in one of their routers failed.

  • Closed