Summary
It has been reported that WFTTC, WSMP and WMPF customers are not authenticating NGE001.TCM. Customers who are not authenticating will experience a total loss of data service.
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Latest Update Our Network Support team have advised that they have cleared the tunnels on the affected NGE to TCM. Juniper engineers are currently investigating NGE001.SBY. As soon as we have any further updates, we will advise. Â
Latest Update Investigations are still currently underway between our network support team and Juniper engineers to determine the exact cause of the issue. As soon as we have any further updates, we will advise. Â
Latest Update We are currently still awaiting further updates from Network Support and Juniper engineers. NOC advised next update could be expected throughout the day today (03/01). The next update will be sent by 12:00hrs (03/01). Â
Latest Update 4 more customers were reported affected in connection with this issue. However only two had a session of NOC have cleared and a new session established. Further investigations are needed to resolve this issue.
Latest Update 4 more customers were reported affected in connection with this issue. However only two had a session of NOC have cleared and a new session established. Further investigations are needed to resolve this issue.
Latest Update Our Network Support team are still investigating the issue, a chase has been sent into the team to confirm the latest. As soon as we have any further info, we will advise. Â
Latest Update Network Support have escalated the case with Juniper engineers who have suggested a change may need to be carried out to provide a permanent fix. However as the impact for this is currently low, and with the change freeze currently in place, these would need to be carried out once the freeze has completed. As soon as any further updates are available we will advise. Â
Latest Update Network Support have escalated the case with Juniper engineers who have suggested a change may need to be carried out to provide a permanent fix. However as the impact for this is currently low, and with the change freeze currently in place, these would need to be carried out once the freeze has completed. As soon as any further updates are available we will advise. Â
Latest Update Network support are still investigating the issue alongside Juniper, we have chased the team for further updates. As soon as we have any further information, we will advise. Â
Latest Update Network Support have advised that this is currently being assessed with design to confirm if the recommended changes by the juniper engineers can be implemented. As soon as they have any further updates, they will advise. Â
Latest Update Network Support have advised that this is currently being assessed with design to confirm if the recommended changes by the juniper engineers can be implemented. As soon as they have any further updates, they will advise. Â
Latest Update This is still under investigation with the Design team to determine when if and when the changes can be implemented. Network Support have advised they will provide an update as soon as possible. Due to this, when we do receive anything further; we will advise. Â
Latest Update This is still under investigation with the Design team to determine when if and when the changes can be implemented. Network Support have advised they will provide an update as soon as possible. Due to this, when we do receive anything further; we will advise. Â
Latest Update Network Support have now advised that they are testing some new configurations on a non production NGE which the Juniper engineers have suggested to resolve the stale sessions. Once they are confident the config will work, it will be added on all NGE`s. Due to this as soon as we have any further updates, we will advise. Â
Latest Update Network Support are continuing to test new configurations on a non production NGE to resolve the stale sessions. Once the team are confident the configurations will work, it will be implemented across all NGE`s. As soon as we have any further updates, we will advise. Â
Latest Update Network Support are continuing to test new configurations on a non production NGE to resolve the stale sessions. Once the team are confident the configurations will work, it will be implemented across all NGE`s. As soon as we have any further updates, we will advise. Â
Latest Update Network Support are continuing to test new configurations on a non production NGE to resolve the stale sessions. Once the team are confident the configurations will work, it will be implemented across all NGE`s. As soon as we have any further updates, we will advise. Â
Latest Update Network Support are continuing to test new configurations on a non production NGE to resolve the stale sessions. Once the team are confident the configurations will work, it will be implemented across all NGE`s. As soon as we have any further updates, we will advise. Â
Latest Update Network Support are continuing to test new configurations on a non production NGE to resolve the stale sessions. Once the team are confident the configurations will work, it will be implemented across all NGE`s. As soon as we have any further updates, we will advise. Â
Latest Update Network Support are continuing to test new configurations on a non production NGE to resolve the stale sessions. Once the team are confident the configurations will work, it will be implemented across all NGE`s. As soon as we have any further updates, we will advise. Â
Latest Update We have chased the Network Support team to confirm if the testing of the recommended config was successful on the test environment. Once we do receive any further updates, we will advise. Â
Latest Update We have chased the Network Support team to confirm if the testing of the recommended config was successful on the test environment. Once we do receive any further updates, we will advise. Â
Latest Update We have chased the Network Support team to confirm if the testing of the recommended config was successful on the test environment. Once we do receive any further updates, we will advise. Â
Latest Update We have chased the Network Support team to confirm if the testing of the recommended config was successful on the test environment. Once we do receive any further updates, we will advise. Â
Latest Update We have chased the Network Support team to confirm if the testing of the recommended config was successful on the test environment. Once we do receive any further updates, we will advise. Â
Latest Update We have chased the Network Support team to confirm if the testing of the recommended config was successful on the test environment. Once we do receive any further updates, we will advise. Â
Latest Update The NOC team have been engaged to obtain the latest update from the Network Support team. As soon as we have any further information, we will advise. Â
Latest Update Following further information from the NOC, they have advised that Juniper engineers are continuing to work on a potential fix. Once confident they will roll this out on the NGE`s. As soon as we have any further updates, we will advise. Â
Latest Update NOC have been engaged to provide a update on this case and a further update will be provided once investigations have been done. Â
Latest Update Our NOC have confirmed that Network Support are going to confirm once the fix has been confirming with JTAX and ready to be rolled out on the network. The next update will follow by 09:00hrs tomorrow (17/01). Â
Latest Update The NOC are still awaiting confirmation of the fix from the Network Support team. Once they have the details from JTAC for the roll out, we shall be able to provide further information. Â
Latest Update The NOC are still awaiting confirmation of the fix from the Network Support team. Once they have the details from JTAC for the roll out, we shall be able to provide further information. Â
Latest Update The NOC are still awaiting confirmation of the fix from the Network Support team. Once they have the details from JTAC for the roll out, we shall be able to provide further information Â
Latest Update The NOC are still awaiting confirmation of the fix from the Network Support team. Once they have the details from JTAC for the roll out, we shall be able to provide further information. Incident Management have chased for an update today (19/01). Â
Latest Update Following communications from we have been advised that nge001.tcm is currently a 16GB RE and this needs to be upgraded to 32GB RE`s. This activity is currently sitting with IP Engineering also Juniper have also confirmed that this is a PR (PR1429715). They advise that this will be fixed in 18.2R3-S2, which is the next targetted release for TT. Please await further updates. Â
Latest Update We have been advised that nge001.tcm is currently a 16GB RE and this needs to be upgraded to 32GB RE`s. This activity is currently sitting with IP Engineering also Juniper have also confirmed that this is a PR (PR1429715). They advise that this will be fixed in 18.2R3-S2, which is the next targeted release for TT. Please await further updates. Â
Latest Update We have been advised that nge001.tcm is currently a 16GB RE and this needs to be upgraded to 32GB RE`s. This activity is currently sitting with IP Engineering also Juniper have also confirmed that this is a PR (PR1429715). They advise that this will be fixed in 18.2R3-S2, which is the next targeted release for TT. Please await further updates. Â
Latest Update We have been notified that configuration changes are being made for a root cause. Investigations continue please await further updates. Â
Technical / Suspected Root Cause Customer sessions cleared and have been restarted which has restored service. Â