Some data SIMs not working / Have the wrong IP address
MINOR Closed Data SIMs
STATUS
Closed
AFFECTED
Data SIMs
STARTED
Jan 13, 09:00 AM (2½ months ago)
CLOSED
Jan 15, 04:30 PM (2½ months ago)
REFERENCE
33036 / AA33036
INFORMATION
  • INITIAL
    2½ months ago by Andrew

    Some of our data SIMs are failing to connect. The problem actually started on Friday and has been confirmed today. This is affecting our data-only SIMs, and not our sip2sim's.

  • UPDATE
    2½ months ago by Andrew

    Upon further investigation, this isn't actually a problem with the carrier, but a problem on our side. This is affecting a small number of SIMs, we're still investigating.

  • UPDATE
    2½ months ago by Andrew

    SIMs are now able to reconnect. This was affecting SIMs configured in a particular way. It affected SIMs that had a single WAN IP assigned on the SIM settings page, those that were associated with a 'Line' on the control pages were not affected.

  • UPDATE
    2½ months ago by Andrew

    There remains a problem with the IP address being allocated to data SIMs where there is more than one SIM on a login (eg xxx@a). It seems all SIMs (regardless of them having a line or not) are being allocated the same IP. This is being investigated.

  • UPDATE
    2½ months ago by Andrew

    We're deploying a fix for this at the moment which has solved this issue.

  • Closed