Some data SIMs not working / Have the wrong IP address
MINOR Closed Data SIMs
STATUS
Closed
AFFECTED
Data SIMs
STARTED
Jan 13, 09:00 AM (16 days ago)
CLOSED
Jan 15, 04:30 PM (13¾ days ago)
REFERENCE
33036 / AA33036
INFORMATION
  • INITIAL
    16 days ago by Andrew

    Some of our data SIMs are failing to connect. The problem actually started on Friday and has been confirmed today. This is affecting our data-only SIMs, and not our sip2sim's.

  • UPDATE
    15¾ days ago by Andrew

    Upon further investigation, this isn't actually a problem with the carrier, but a problem on our side. This is affecting a small number of SIMs, we're still investigating.

  • UPDATE
    15 days ago by Andrew

    SIMs are now able to reconnect. This was affecting SIMs configured in a particular way. It affected SIMs that had a single WAN IP assigned on the SIM settings page, those that were associated with a 'Line' on the control pages were not affected.

  • UPDATE
    13¾ days ago by Andrew

    There remains a problem with the IP address being allocated to data SIMs where there is more than one SIM on a login (eg xxx@a). It seems all SIMs (regardless of them having a line or not) are being allocated the same IP. This is being investigated.

  • UPDATE
    13¾ days ago by Andrew

    We're deploying a fix for this at the moment which has solved this issue.

  • Closed