Summary
We have received reports from the Network Engineering team that there is an issue at the Milton Keynes data center whereby they are seeing network traffic being switched between two gateway routers every few minutes. This is said to have started at about 01:00 (10/01/20). The issue is currently being investigated with the vendor Juniper.N/A
Latest Update Amending next update. Â
Latest Update Incident is no longer service affecting. Incident will stay open as the team need to work out some more details around how we re-introduce the switch and also bring up the other services on an alternate switch. Further updates will be provided once more information is received. Â
Latest Update We are currently liaising with our Network Services Engineers to find out if they have re-introduced the switch. Further updates will be provided once more information is available. Â
Latest Update This issue is currently being investigated by Juniper. Further updates will be provide once more information
Latest Update Amending next update. Â
Latest Update Amending next update. Â
Latest Update Incident is no longer service affecting. Incident will stay open as the team need to work out some more details around how we re-introduce the switch and also bring up the other services on an alternate switch. Further updates will be provided once more information is received. Â
Latest Update Incident is no longer service affecting. Incident will stay open as the team need to work out some more details around how we re-introduce the switch and also bring up the other services on an alternate switch. Further updates will be provided once more information is received. Â
Latest Update We are currently liaising with our Network Services Engineers to find out if they have re-introduced the switch. Further updates will be provided once more information is available. Â
Latest Update We are currently liaising with our Network Services Engineers to find out if they have re-introduced the switch. Further updates will be provided once more information is available. Â
Latest Update This issue is currently being investigated by Juniper. Further updates will be provide once more information
Technical / Suspected Root Cause Network Engineering workaround has been implemented according to Juniper`s advise, however, there is some work that needs to review to minimize the impact and also how we are going to re-insert a switch or migrate the services to another group of switches.This will take a bit of time as we need to involve other team who is in charge of the servers in Milton Keynes. This incident is resolved and passed to problem management for full root cause. Â