Summary
Network monitoring has identified that NGA customers at Western exchange are experiencing a loss of their data service. The affected customers will be unable to use the internet service for the duration of this outage. Impacted Exchange Codes: WSWES, WSSCO
WSWES,WSSCO
Latest Update We can now confirm resolution to this network incident. Please see our root cause analysis below for an explanation of how this issue occurred. Â
Technical / Suspected Root Cause Network monitoring by the NOC identified poor light on a cable link at Western causing loss of data services on some NGA customers, further investigation by NOC showed the cablelink had dropped light. Openreach NGA team advised planned works on the exchange. Link has been stable since the planned works ended. This incident will now be closed. Â