Emergency PEW for EU SIP2SIMs
MAINTENANCE Closed SIM2SIM
STATUS
Closed
AFFECTED
SIM2SIM
STARTED
Apr 08, 12:00 PM (5¼ months ago)
CLOSED
Apr 09, 12:30 PM (5¼ months ago)
REFERENCE
34439 / AA34439
INFORMATION
  • INITIAL
    5¼ months ago by Andrew

    We're needing to do an emergency update on our ''EU' SIP2SIM service. This may impact calls and SMSs for a couple of minutes from noon on Wednesday 8th April. Sorry for the short notice.

  • UPDATE
    5¼ months ago by Andrew

    This is happening now.

  • UPDATE
    5¼ months ago by Andrew

    All active SIMs were updated by 12:05 on 8th April. UPDATE a small number of SIMs had been miss-configured by the carrier as part of this work and have needed manual intervention. This has caused problem with calls for some customers. We do apologise for this and are working with the carrier to identify and correct the configuration.

  • UPDATE
    5¼ months ago by Andrew

    We've have had it confirmed from the carrier's engineers that they have corrected the issue on the SIMs & the whole estate has been checked. - We're verifying this with the affected customers.

  • Closed