Connectivity Problems
MAJOR Closed General
STATUS
Closed
AFFECTED
General
STARTED
May 04, 03:10 PM (4½ months ago)
CLOSED
May 04, 04:00 PM (4½ months ago)
REFERENCE
34840 / AA34840
INFORMATION
  • INITIAL
    4½ months ago by Andrew

    We're investigating a connectivity problem.

  • UPDATE
    4½ months ago by Andrew

    We're still investigating. Connectivity is sporadic at the moment.

  • UPDATE
    4½ months ago by Andrew

    The network has been stable for a little while now. We're still investigating the cause.

  • RESOLUTION
    4½ months ago by Andrew

    Service was restored at around 4PM. The disruption was caused by a number of our our BGP routers crashing due to unusual network traffic. This is similar to what we saw a couple of weeks ago when one of our LNS routers crashed. We have since upgraded the software on all our LNS routers and that has helped - our LNSs did not crash during this incident. We are planning to upgrade the software on our BGP routers this week. It is fair to say that with staff working from home that the time taken to recover from this incident was impaired and we'll be looking at ways to improve this too. We would like to apologise to our customers for this outage.

  • Closed