VoIP problems this morning
MINOR Closed VoIP and SIP2SIM
STATUS
Closed
AFFECTED
VoIP and SIP2SIM
STARTED
May 07, 06:30 AM (2 months ago)
CLOSED
May 07, 01:00 PM (2 months ago)
REFERENCE
34888 / AA34888
INFORMATION
  • INITIAL
    2 months ago by Andrew

    Early this morning one of our VoIP servers failed and we moved all traffic over to the second one. This is not normally customer affecting as phones re-register to the working server. The faulty server is being replaced this morning.

  • UPDATE
    2 months ago by Andrew

    Unfortunately we're needing to reset the working VoIP server as SIP2SIM registrations are failing. This will happen shortly, and will disrupt calls in progress. We do apologise for this. UPDATE: 10:47 this has been done

  • UPDATE
    2 months ago by Andrew

    SIP2SIM services are now re-registering

  • UPDATE
    2 months ago by Andrew

    The faulty VoIP server is back online.

  • Closed