Summary
Network monitoring has identified that a number of customers at Shefford exchange may be experiencing a total loss of service. The affected customers will be unable to make or received calls, use the internet or use their TV service for the duration of this outage. Impacted Exchange: Shefford Impacted Exchange Code: SMSFD
SMSFD
Technical / Suspected Root Cause NOC responded to iManager alarms and identified OSPF neighborship down between sites. NOC focused on BES backhaul circuit BTBE500917. NOC shut and un-shut the corresponding interfaces on this Openreach circuit. It responded to UP state and neighborship re-established and service restored successfully. Â