Openreach LAN - Dartford exchange - Some Broadband customers are experiencing a loss of service.::WO0000000048027
MINOR Closed TTB-Outages
STATUS
Closed
CREATED
May 29, 10:00 AM (5 years ago)
TYPE
TalkTalk Outage
STARTED
May 29, 08:59 AM (5 years ago)
CLOSED
May 29, 12:20 PM (5 years ago)
REFERENCE
35286 / INC13340118
INFORMATION
  • INITIAL
    5 years ago

    Summary
    Trend analysis has detected that a number of FTTC customers connected via Dartford exchange are experiencing a loss of service. Affected customers will be unable to use their data service. Impacted Exchange Codes: LSDAR
    
    LSDAR
                              

  • RESOLUTION
    5 years ago

    Technical / Suspected Root Cause Openreach have now confirmed this issue was related to a power issue at Dartford exchange. An engineer attended site and repair work was carried out. Service was restored as of 04:49hrs (29/05). This incident will now be closed.  

  • Closed