VoIP calls and phone registrations failing
MAJOR Closed VoIP
STATUS
Closed
AFFECTED
VoIP
STARTED
Jun 22, 01:00 AM (17¼ days ago)
CLOSED
Jun 22, 02:00 AM (17 days ago)
REFERENCE
35707 / AA35707
INFORMATION
  • INITIAL
    17¼ days ago by Andrew

    We're investigating a problem with VoIP registrations and calls failing.

  • UPDATE
    17¼ days ago by Andrew

    The problem is between our call servers and the RADIUS servers which handle authentication and call routing logic. This is still being investigated at the moment.

  • UPDATE
    17 days ago by Andrew

    After adding additional RADIUS servers phone registrations and calls are working again. We're still investigating the problems with the original RADIUS servers.

  • UPDATE
    17 days ago by Andrew

    The original RADIUS servers are still not working, we'll carry on the investigation in to this in the morning.

  • UPDATE
    16½ days ago by Andrew

    All RADIUS servers are back up and running normally.

  • Closed