VoiP call problems
MINOR Closed VoIP
STATUS
Closed
AFFECTED
VoIP
STARTED
Jul 03, 09:00 AM (1¼ months ago)
CLOSED
Jul 03, 10:22 AM (1¼ months ago)
REFERENCE
35978 / AA35978
INFORMATION
  • INITIAL
    1¼ months ago by Andrew

    We're investigating a problem with some voip calls not working.

  • UPDATE
    1¼ months ago by Andrew

    This problems seems to be affecting incoming calls to phones that register to our service. Incoming calls that are routed directly to customer servers by SIP are working and outbound calls are still working.

  • UPDATE
    1¼ months ago by Andrew

    The problem is either relating to a half-working RADIUS server, or a database problem - we're still investigating

  • UPDATE
    1¼ months ago by Andrew

    Calls should start working again now, customers may need to force their phones to re-register though.

  • UPDATE
    1¼ months ago by Andrew

    Calls started working and then stopped. However, we should be working again as of 10:18.

  • RESOLUTION
    1¼ months ago by Andrew

    We do apologise to those who this affected. The problem was caused by an update yesterday that resulted in introducing a problem with how we store phone registration status. This meant that not all our severs knew about the registration status of phones, which meant when a call came in not all our serves knew where to send the call to, and this resulted in calls failing.

  • Closed