Summary
It has been reported by the Delivery Operations team Manage Product Availability Service on Openreach is currently unavailable. This service is used by NPAC to obtain the EAD serving exchange.This means that TTB cannot provide any EAD Availability Checks, Generate EAD Quotes or Process New EAD Orders via Portals or APIs (there is no workaround).
Currently as the Openreach MPA service is not responding therefore NPAC will return errors for any GALK or Postcode EAD checks, which will be reflected back into MYNET.
Openreach have been engaged (OR incident reference to be confirmed).N/A
Latest Update It has been reported by the senior product manager that the manage product availability service on Openreach is down, this service is used by NPAC to obtain the EAD serving exchange. The MYNET and NPAC API issue is due to an Openreach system not responding. MYNET consumes NPAC which in turn calls the Openreach MPA service (Manage Product Availability). MPA provides the EAD indicative ECCS, Category of Works and the serving exchange (which we cross reference for availability and zoning). This means that TTB cannot provide any EAD Availability Checks, Generate EAD Quotes or Process New EAD Orders via Portals or APIs (there is no workaround). Currently as the Openreach MPA service is not responding therefore NPAC will return errors for any GALK or Postcode EAD checks, which will be reflected back into MYNET. Openreach have confirmed this is being investigated under ORIR00157671. Â
Latest Update Openreach had been engaged again who had advised this was picked up as priority as their internal teams were working on it, ongoing investigations continued under ORIR00157671 with their 2nd line support Application team. The Customer Success & Engagement team from Openreach were also engaged who advised they had been in contact with the ASD and managed to screen share and demonstrate the issue with them, further to this they have advised that this has now been passed to their downstream component Siebel ASG for further analysis and investigation (no timescales at present). Â
Latest Update Openreach have advised ongoing investigations continued to take place as priority. The Customer Success & Engagement team from Openreach have advised that it appears Openreach have found the system at fault which is GEOHUB, the required teams are currently investigating. There are currently no estimated timescales at present regarding a fix or solution. Â
Technical / Suspected Root Cause It had been reported by the senior product manager that the manage product availability service on Openreach was down, this service is used by NPAC to obtain the EAD serving exchange. The MyNet and NPAC API issue was due to an Openreach system not responding. MyNet consumes NPAC which in turn calls the Openreach MPA service (Manage Product Availability). MPA provides the EAD indicative ECCS, Category of Works and the serving exchange (which we cross reference for availability and zoning). This meant that TTB could not provide any EAD Availability Checks, Generate EAD Quotes or Process New EAD Orders via Portals or APIs (there is no workaround). As the Openreach MPA service was not responding therefore NPAC was returning errors for any GALK or Postcode EAD checks, which would be reflected back into MyNet. Openreach had advised that they had found the system at fault which was with the GEOHUB (an internal system to Openreach), it was not sending a response on receipt of a message being received, their technical teams had identified the issue which was then resolved internally. Business checks have now been carried out and confirmed that the Manage Product Availability Service on Openreach is now available and working as expected, where the Openreach MPA dialogue service is now available to NPAC (and MyNet), availability checks for EAD via API or MyNet have also been carried out confirming this is back online. The incident will now be resolved as all systems are available with no further issues reported. Â