21CN MULTI-SERVICE : EDINBURGH DONALDSON : LOSS OF SERVICE
MINOR Closed BT-OUTAGES
STATUS
Closed
TYPE
BT Outage
STARTED
Aug 12, 04:13 AM (2½ months ago)
CLOSED
Aug 12, 10:20 PM (2½ months ago)
REFERENCE
36744 / 51723
INFORMATION
  • INITIAL
    2½ months ago

    At the moment some of your End Users may be experiencing a loss of service.
    Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
                              

  • UPDATE
    2½ months ago

    At the moment some of your End Users may be experiencing a loss of service. BT is making progress towards full restoration of service. Further updates will be provided as soon as possible.\xc2\xa0\xc2\xa0\xc2\xa0\xc2\xa0\xc2\xa0

  • UPDATE
    2½ months ago

    At the moment some of your End Users may be experiencing a loss of service. BT is making progress towards full restoration of service. Further updates will be provided as soon as possible.\xc2\xa0\xc2\xa0\xc2\xa0\xc2\xa0\xc2\xa0

  • UPDATE
    2½ months ago

    At the moment some of your End Users may be experiencing a loss of service. BT is making progress towards full restoration of service. Further updates will be provided as soon as possible.\xc2\xa0\xc2\xa0\xc2\xa0\xc2\xa0\xc2\xa0

  • UPDATE
    2½ months ago

    At the moment some of your End Users may be experiencing a loss of service. BT is making progress towards full restoration of service. Further updates will be provided as soon as possible.\xc2\xa0\xc2\xa0\xc2\xa0\xc2\xa0\xc2\xa0

  • UPDATE
    2½ months ago

    At the moment some of your End Users may be experiencing a loss of service. BT is making progress towards full restoration of service. Further updates will be provided as soon as possible.\xc2\xa0\xc2\xa0\xc2\xa0\xc2\xa0\xc2\xa0

  • UPDATE
    2½ months ago

    At the moment some of your End Users may be experiencing a loss of service. Power has been restored to the equipment onsite. Services have been seen to restore, times of restoration are to be confirmed as the services have gradually restored. As a precaution, flood defences are being installed and overnight monitoring will take place with ES engineers onsite. The incident and bridge call will remain open to ensure service stability. Next update will be issued upon a significant development.

  • RESOLUTION
    2½ months ago

    Service has been restored. BT regrets any inconvenience this may have caused. \r\n BT regrets any inconvenience this may have caused.\r\n Duration: 0 Days 11 Hours 46 Minutes

  • Closed