Broadband drops this evening
MINOR Closed Broadband
STATUS
Closed
AFFECTED
Broadband
STARTED
Aug 17, 09:45 PM (1 month ago)
CLOSED
Aug 17, 11:05 PM (1 month ago)
SCOPE
5%
REFERENCE
36872 / AA36872
INFORMATION
  • INITIAL
    1 month ago by Andrew

    We've had a few lines drop their PPP connection this evening, and our blip graph is showing spikey activity from around 9:45PM, we're investigating.

  • UPDATE
    1 month ago by Andrew

    One of our LNSs (the router that broadband lines connect to) is at fault, we're removing it from service.

  • UPDATE
    1 month ago by Andrew

    Our configuration is being updated now.

  • UPDATE
    1 month ago by Andrew

    Lines are reconnecting...

  • RESOLUTION
    1 month ago by Andrew

    about 5% of broadband lines were affected by loss of service due to a suspected hardware failure (yet to be confirmed) of one of our LNS routers - this is the router that customer broadband lines connect to at our side. This device has been taken out of service and lines reconnected. Work will be scheduled to replace the faulty hardware with spares.

  • Closed