Summary
We have been made aware that a number of users are experiencing intermittent issues when attempting to log into the Salesforce portal as it pings up a proxy error. This affecting assurance cases being logged / managed via SRUI, order management as new orders cannot be placed/managed. This can also affect billing if the portal cannot be access for applying / removing barâs, creating disputes, requests for credits.
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Latest Update Preliminary investigations are underway with our engineers to determine the root cause of this network incident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics. Â
Latest Update We have escalated this with the OSS Support team as they have engaged the WAS team to support them on this incident. Further updates will be provided once more information is received. Â
Latest Update We have chased the OSS and WAS teams for the latest update on investigations Further updates will be provided once feedback is received. Â
Latest Update CGI BAS have confirmed that they can see TTB Portal is working BAU. They have engaged the SOA team to check on the SSL error issue. Updates to be provided upon receipt of further information. Â
Latest Update CGI BAS have confirmed that they can see TTB Portal is working BAU. They have engaged the SOA team to check on the SSL error issue. Updates to be provided upon receipt of further information. Â
Latest Update We are still awaiting a response from the SOA team to check on the SSL error. We have chased them again for the latest in their investigations. Further updates will be provided once more information is received. Â
Latest Update We are still awaiting a response from CGI BAS and SOA teams as we have not had any response. We have escalated this to them this morning for the latest information they have on this incident. Further updates will be provided once more information is received. Â
Latest Update We are still awaiting a response from CGI BAS and SOA teams as we have not had any response. We have escalated this to them this morning for the latest information they have on this incident. Further updates will be provided once more information is received. Â
Latest Update We can now confirm resolution of this incident
Technical / Suspected Root Cause It has been reported from the requester after a retest that issue is no more and all is working now. Â