Summary
Some B2B customers are experiencing a loss data services
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Latest Update Our field engineers are currently on route to the affected exchange to diagnose the root cause of this issue. No ETA has been verified at this stage; however once this information becomes available we will advise. Â
Latest Update Investigations continue to take place between engineers and our NOC team. Another update will be provided once we receive further information. Â
Technical / Suspected Root Cause We have been advised that FE attended site and there was no power to 3C0M. He removed the plug from the emmsion AC supply unit and put it into the rack power. This brought the 3COM back up. We checked the device and could see session through different ports. As all circuits have been restored this incident will now close. Â