(Unintentional) Change in CLI format
MINOR Closed VoIP
STATUS
Closed
AFFECTED
VoIP
STARTED
Oct 09, 12:00 PM (22½ days ago)
CLOSED
Oct 13, 05:00 PM (18¼ days ago)
REFERENCE
37760 / AA37760
INFORMATION
  • INITIAL
    22½ days ago by Andrew

    A change on our VoIP platform as meant that we are sending the caller ID in international format, ie, +44... instead of national format (eg 0...) This may be causing some customers problems where they are expecting the CLI in a specific format. This was an unintended change and we're looking to reverse it and put the format back to what it was.

  • UPDATE
    18¼ days ago by Andrew

    A fix for this is being tested at the moment.

  • UPDATE
    18¼ days ago by Andrew

    We've put in a temporary work-around to fix the CLI format. We are doing planned upgrades of our call servers which will implement the long term fix. These upgrades will happen over night over the next couple of nights without disrupting the service.

  • Closed