Blips - Some BT lines with high packet loss and loss of connection
MINOR Closed Broadband
STATUS
Closed
AFFECTED
Broadband
STARTED
Nov 11, 02:45 PM (23 days ago)
CLOSED
Nov 11, 03:08 PM (23 days ago)
REFERENCE
38146 / AA38146
INFORMATION
  • INITIAL
    23 days ago by Andrew

    We're investigating broadband drops

  • UPDATE
    23 days ago by Andrew

    Affected lines are now looking stable.

  • RESOLUTION
    23 days ago by Andrew

    The fault lasted from 14:45 through to 15:08 and was affecting some BT circuits that were on 6 of our 20 LNSs (the routers at our side that broadband lines connect to). Of those affected some had a short blip and others had a high amount of packetloss. The cause of the drops and loss was loss of connectivity to some parts of BTs network. However, this is likely a problem our side rather than at BT. The affected LNSs are on the same set of network switches. We've not yet identified the root cause, but our investigations will continue, and we'll be planning some out of hours work in relation to this.

  • Closed