Apple traffic causing some congestion to some destinations
MINOR Closed Connectivity
STATUS
Closed
AFFECTED
Connectivity
STARTED
Nov 13, 09:00 AM (21¼ days ago)
CLOSED
Nov 13, 08:00 PM (21 days ago)
REFERENCE
38175 / AA38175
INFORMATION
  • INITIAL
    21¼ days ago by Andrew

    We've had some problems today with Apple related traffic causing some of our routers to get busy. This has affected some customers with some latency and packetloss to some destinations on the Internet. The problem is that the recent software updates from Apple are being downloaded via our 'transit' links instead of our 'peering' links.

    The bulk of our traffic comes to us over our peering links where we have higher capacity connections in to exchange points such as LINX and LONAP. However, even though we have direct peering with Apple of these higher capacity links, today's Apple traffic is being set over our smaller transit links.

    We have tried to balance the traffic across the transit links we have, but this hasn't been perfect. We've emailed Apple, requesting that they send traffic to us over the peering links but we've only had an automatic ticket confirmation reply so far.

  • RESOLUTION
    21 days ago by Andrew

    Traffic levels Friday evening were the highest we've ever seen, however the traffic was spread over multiple routers and were at levels that didn't impact our service negatively. We've had no word back from Apple about them using our peering links. We'll be looking at upgrading our transit capacity as a result of this so as to be able to cope better in the future.

    We also understand that there was various reports in the media about Apple having problems yesterday and there were widely reported problems with update downloads failing. We're not sure is this is related to the reasons why Apple traffic was being set via transit instead of our direct peering with Apple though.

    2020-11-18 Further update: We're in positive discussions with Apple in regard to improving the connectivity between our networks.

  • Closed