Summary
It has been reported by API and Projects Team that some partners are currently experiencing FTP login issues. When partners are logging on using their FTP username and password, they are being presented with an error message of âThe connection was closed by the server: Logon was successful, but the server has encountered logging problems. Only administrators can connect at this point.â This is preventing partners from extracting billing information, CDRâs, Fraud feed and Automated KCI/Order updates. This incident is for comms purposes only, all investigations are being carried out under ref INC000100015979.
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Latest Update Examples times that the intermittent errors were observed including username have been provided to out infrastructure team to investigate and check the associated logs on the FTP server. Further updates on the progress of the analysis will be provided on feedback. Â
Latest Update The infrastructure team have restarted one of the services relating to SFTP on an associated server. The TTB API and Onboarding and Projects team who raised the issue are going to monitor with the affected partners and feedback on the retesting. Â
Latest Update The infrastructure team have restarted one of the services relating to SFTP on an associated server. The TTB API and Onboarding and Projects team who raised the issue are going to monitor with the affected partners and feedback on the retesting. Â
Latest Update The infrastructure team have restarted one of the services relating to SFTP on an associated server. The TTB API and Onboarding and Projects team who raised the issue are going to monitor with the affected partners and feedback on the retesting. Â
Due 4¼ years ago (overdue)