TAM and NGA service tests are currently failing in FMS and Supportal::WO0000000059400
MINOR Closed TTB-Outages
STATUS
Closed
CREATED
Jan 06, 09:50 AM (4¼ years ago)
TYPE
TalkTalk Outage
STARTED
Jan 06, 09:47 AM (4¼ years ago)
CLOSED
Jan 06, 10:50 AM (4¼ years ago)
REFERENCE
38703 / INC13745439
PERMALINK
https://aastatus.net/38703
INFORMATION
  • INITIAL
    4¼ years ago 

    Summary
It has been reported by multiple teams within TalkTalk that NGA and TAM tests are taking longer than 10 minutes to complete. In most cases tests are failing and displaying a timeout error stating "Line test has been running more than 5 minutes". Agents are currently unable to assist customers as there is no workaround.
 
N/A

  • RESOLUTION
    4¼ years ago

    Technical / Suspected Root Cause Root cause has was attributed to no free disk space on the server EMPGWY4IR2. After tidying up the server and creating space users have confirmed TAM and NGA are working BAU.  

  • Closed
Last updated: 0 seconds ago