Some customers connected to Pickmere, Comberbach and Hartford exchanges may be experiencing a total loss of service::WO0000000060026
MINOR Closed TTB-Outages
STATUS
Closed
CREATED
Jan 18, 12:40 PM (4¼ years ago)
TYPE
TalkTalk Outage
STARTED
Jan 18, 12:32 PM (4¼ years ago)
CLOSED
Jan 18, 05:00 PM (4¼ years ago)
REFERENCE
38844 / INC13749212
PERMALINK
https://aastatus.net/38844
INFORMATION
  • INITIAL
    4¼ years ago 

    Summary
Network monitoring has identified a number of customers connected to Pickmere, Comberbach and Hartford exchanges are experiencing a total loss of service
Area Code: MRPIC MRCOM MRHAR

N/A

  • UPDATE
    4¼ years ago

    Latest Update An Openreach fibre engineer has been tasked to attend site and investigate. ETA 14:20  

  • UPDATE
    4¼ years ago

    Latest Update Openreach field engineers have arrived at the affected exchange with investigations to the root cause now underway. At this stage Incident Management is unable to issue an ERT until our engineers have completed their diagnostics.  

  • UPDATE
    4¼ years ago

    Latest Update Following corrective work implemented by engineers we now believe that this fault has been rectified. We are currently performing testing on the network and with end users to ensure a resolution has been reached. Further updates will be communicated once we have completed and analysed the test results.  

  • RESOLUTION
    4¼ years ago

    Technical / Suspected Root Cause Root cause due to Openreach backhaul failure  

  • Closed
Last updated: 4¼ years ago