Power outages at Maidenhead Datacentre (1 of 3)
MAINTENANCE Closed VoIP, Control Pages, Customer collocation
STATUS
Closed
AFFECTED
VoIP, Control Pages, Customer collocation
STARTED
Jan 31, 02:00 PM (27¼ days ago)
CLOSED
Jan 31, 03:18 PM (27¼ days ago)
REFERENCE
38893 / AA38893
INFORMATION
  • INITIAL
    27¼ days ago by Andrew

    Our Maidenhead datacentre is undergoing major electrical infrastructure upgrades which will affect our services in the following ways:

    Sunday 31st January, Afternoon. We will be powering down all our equipment in order to move on to temporary power feeds. There will be a period of up to 30 minutes where our services in Maidenhead will be offline.

    Saturday 6th February, Afternoon: Power at risk as the datacentre replace our original power feeds - We will be running on the temporary power feeds during this work so service should be unaffected.

    Sunday 7th February, Afternoon: We will be powering down all our equipment again in order to move on to the new power feeds. Similar to the work on 31st January there will be a period of up to 30 minutes where our services in Maidenhead will be offline.

    Services that will be affected when power is moved between feeds:

    VoIP services,
    Access to the Control Page,
    Dedicated servers we host for customer (collocation),
    Web pages we host for customers

    Broadband and general internet access will be unaffected.

  • UPDATE
    27¼ days ago by Andrew

    This work has been completed with much less disruption than anticipated; we were able to move the power of most devices without the loss of power. A couple of single-PSU devices did lose power for a few minutes.

  • Closed