Packet loss and connectivity problems
MAJOR Closed General Internet Access
STATUS
Closed
AFFECTED
General Internet Access
STARTED
Feb 18, 06:00 PM (9¼ days ago)
CLOSED
Feb 18, 06:10 PM (9¼ days ago)
REFERENCE
39347 / AA39347
INFORMATION
  • INITIAL
    9¼ days ago by Andrew

    We saw a few minutes of packet loss and connectivity problems at around 6PM. We're investigating further.

  • UPDATE
    9 days ago by Andrew

    Problems started at around 17:52 and traffic was back to normal at around 18:05. Staff continue to monitor the situation and will update this post later.

    this incident affected our DNS resolvers and some of our transit links, which would have meant that customers would have had problems with general connectivity to the wider internet.

  • Closed