Incoming SMS to 07 Numbers that have been ported from O2
MINOR Closed SMS
STATUS
Closed
AFFECTED
SMS
STARTED
Mar 11, 01:59 PM (1 month ago)
CLOSED
Mar 16, 05:24 PM (29½ days ago)
REFERENCE
39648 / AA39648
INFORMATION
  • INITIAL
    1 month ago by Andrew

    We have had a few reports of incoming SMSs to 07 numbers that we provide not being received. We are investigating this with the mobile carrier.

  • UPDATE
    1 month ago by Andrew

    SMSs from the 02 network are affected, and 02 are investigating this further.

    Update: This isn't quite correct - this problem is affecting 07 numbers that were previously with 02 and had since been ported to our service.

  • UPDATE
    1 month ago by Andrew

    This is still open, with our carrier escalating the problem with O2.

  • UPDATE
    30¾ days ago by Andrew

    We apologise for the inconvenience this incident is causing some customers. Our carrier is working with the head of interconnect and roaming from O2 UK in order to help solve this issue faster, but unfortunately, O2's SCCP carrier hasn't been able to identify and fix the routing problem over the weekend. Updates to follow.

  • UPDATE
    30½ days ago by Shaun

    Telefonica have escalated this with their third level support a short while ago, but have not provided yet an ETR for this incident. We continue to chase

  • UPDATE
    29¾ days ago by Andrew

    We had previously said that this was a problem with SMSs from the 02 network - however, this was incorrect information. The problem is affecting some 07 numbers that had originally been on the 02 network and had since been ported away from 02. It is difficult to pinpoint which numbers will see the problem as we've noticed some numbers receiving their messages and later the same day experience failures.

  • UPDATE
    29½ days ago by Shaun

    We have been advised that this has now been fixed but we'll do some further testing to confirm

  • UPDATE
    29¼ days ago by Andrew

    We've been informed that this problem has been fixed from O2's side. If you have been affected and still have problems then please get in touch with our support team. support@aa.net.uk

  • Closed