Summary
An issue has been identified with SOM placement as the Layer2 Switch information is different to the ONT data resulting in the wrong information being pulled with incorrect OGHP information that means robotics is failing to place an order in Openreach so manual intervention currently required. INC000100059945
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Latest Update Preliminary investigations are underway with our engineers to determine the root cause of this Systemincident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics. Â
Technical / Suspected Root Cause Root cause not identified Â