VoIP calls dropped
MINOR Closed VoIP and SIMs
STATUS
Closed
AFFECTED
VoIP and SIMs
STARTED
Mar 16, 01:10 PM (29¾ days ago)
CLOSED
Mar 17, 10:00 PM (28¼ days ago)
REFERENCE
39674 / AA39674
INFORMATION
  • INITIAL
    29¾ days ago by James

    A number of calls dropped, and SIP registrations were lost, at around 12:54. We are investigating the cause.

  • UPDATE
    29¾ days ago by Andrew

    Calls were further dropped at around 13:25 - This was caused by human error whilst we were investigating the initial problem - we do apologise for that. We're still investigating the initial problem, and hope to have no further dropped calls. Updates to follow.

  • UPDATE
    29¾ days ago by Andrew

    We are seeing normal levels of calls and phone registrations now. At the moment we're running on just one of our VoIP servers rather than the usual two. We are expecting to replace the failed hardware this evening.

  • UPDATE
    29½ days ago by Andrew

    VoIP service is operating normally, but on reduced resilience. We'll leave this status post open until our 'B' voip server has been restored, which should be this evening.

  • RESOLUTION
    28¼ days ago by James

    The device was fixed and bought back in to service after a visit to the datacentre.

  • Closed