MPLS Poller issues Authentications Errors on LNSMPLS::WO0000000063366
MINOR Closed TTB-Outages
STATUS
Closed
CREATED
Mar 19, 12:21 PM (4¼ years ago)
TYPE
TalkTalk Outage
STARTED
Mar 19, 12:16 PM (4¼ years ago)
CLOSED
May 03, 12:30 AM (4 years ago)
REFERENCE
39733 / INC13770358
PERMALINK
https://aastatus.net/39733
INFORMATION
  • INITIAL
    4¼ years ago 

    Summary
Connectivity to the primary LNS device Failed at 08:45 19/03/2021. INC000100063687
 
N/A

  • UPDATE
    4¼ years ago

    Latest Update Preliminary investigations are underway with our engineers to determine the root cause of this system incident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics.  

  • UPDATE
    4¼ years ago

    Latest Update Update requested  

  • UPDATE
    4 years ago

    Latest Update Connectivity to the primary LNS device Failed at 08:45 19/03/2021. INC000100063687  

  • UPDATE
    4 years ago

    Latest Update An update has been requested,  

  • UPDATE
    4 years ago

    Latest Update Preliminary investigations are underway with our engineers to determine the root cause of this system incident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics.  

  • UPDATE
    4 years ago

    Latest Update The issue is still under investigation. No further updates at the current stage.  

  • UPDATE
    4 years ago

    Latest Update An update has been requested form the investigating team.  

  • RESOLUTION
    4 years ago

    Technical / Suspected Root Cause Re-assigning to L3 Team to work on further poller code analysis. Quality document attached. Defect details added.  

  • Closed
Last updated: 4 years ago