Summary
Network monitoring has identified that a large number of customers are unable to make outbound calls and may be getting abnormal ring tones.
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Latest Update Service restored at 09:39 following Metaswitch failing back the 7 ACG onto their preferred path. Root cause investigations will continue throughout the day and monitoring will remain in place. Â
Latest Update Monitoring will remain in place whilst root cause investigations continue. The Vendor has been engaged to assist with the investigation. Â
Technical / Suspected Root Cause Service has remained stable throughout the day. We will stand the Major Incident Process down and ensure the outstanding actions are tracked via the PBI. Â