Summary It has been reported by Assurance that some EoFTTC customers are experiencing a total loss of data services following planned engineering works done under reference CRQ000000088909. INC000100073307 N/A
Latest Update Following corrective work implemented by our engineers we now believe that this fault has been rectified. We are currently performing testing on the network and with end users to ensure a resolution has been reached. Further updates will be communicated once we have completed and analysed the test results. Â
Technical / Suspected Root Cause A configuration issue has been rectified. Â